Legal Disclaimer

Puddle Ducks Terms and Conditions

All customers are expected to abide by the terms and conditions set out below. In the unlikely event of failing to do so, a customer may be requested not to continue lessons with Puddle Ducks. A refund will not be eligible in these circumstances.

Customers are responsible for their children at all times (except during a lesson where the child is NOT accompanied by an adult carer) and must inform the teacher prior to the lesson of any concerns they have.
Customers accept that at times there will be physical contact between the teacher and their child, in a professional, caring manner.
Swimmers should not enter the pool until the teacher says it is safe to do so and must tell the teacher if leaving the pool before the end of the session.
Customers should inform the teacher of any health issues that may be relevant.
We operate a strict nappy policy for those children not yet fully toilet trained.
Nappies (including disposable swim nappies) must not be left on the pool premises.
Please do not run on the pool side, remove loose fitting or sharp jewellery, tie back long hair or wear a swim cap, do not drink alcohol prior to the lesson and do not eat or chew gum during the lesson.
Photography (other than by our professional photographers) is not permitted at any time.
Customers must follow pool procedures as advised to them at the time of confirmation.
Customers should aim to arrive no more than 15 minutes before the lesson and leave no more than 15 minutes after the lesson to help improve changing room comfort.
Car seats and push-chairs etc. should not be left in the changing rooms as there is not enough room for them.
Food is strictly forbidden in the pool buildings and please minimise mess on the floor. (eg. mud, grass etc ). Please inform a member of staff if the floor is soiled. Strictly no outdoor footwear or buggies poolside.
For health and safety reasons, we have been advised that you should not bring your child into the pool for 2 weeks after suffering from diarrhoea.
All swimmers must shower poolside before getting into the pool.
All plasters and hair clips must be removed before swimming in case they come off in the water and then cause damage the pool filters.
No make-up or body lotions to be used as these significantly deteriorate pool water quality.
Lost property found at the pools will be kept for a period of 6 weeks, and if not claimed, may be disposed of.
Smoking is strictly forbidden within any pool building or school grounds.
You must adhere to the instructions given to you regarding car parking, entry and exit route to pools
In the unlikely event of lesson cancellations by us, you will be notified by us, by text message to your mobile phone, with as much notice as possible. If you do not supply us with a mobile phone number, a voice text will be left on your home number (messaging service required such as BT1571). Puddle Ducks will not reimburse any expenses caused by a customer failing to pick up their message.
In the unlikely event of lesson cancellations by us, your account will be credited for that lesson. Your re-enrolment letter will advise you of credits outstanding which you can deduct from your next term's payment, or if you are not returning you can at this stage request a cheque which will be issued after the end of your current term. Unclaimed Credit notes will remain on our system for 6 months from the first date of notification.
If your lesson is cancelled part way through, you will only be credited if you were in attendance.
In the event that you wish to cancel the classes during your first three weeks at Puddle Ducks, we will refund the full cost of the remaining lessons. After this time cancellations are not normally eligible for any refund.
Customers are asked by week 7 of the current term if they wish to continue with the lessons next term. Please contact your normal office (by the about my class page) if you have not received any documentation by then. Places in your existing class will normally be held until week 8 and then offered on a "first come first served" basis to others from week 10.

Information

The material made available in this site, including materials in linked sites directly or indirectly accessible from this site, are provided "as is", with no warranty of any kind, express or implied, including those of merchantability and fitness for a particular purpose.

Any reference to linked sites or to third party companies, products or services by name does not constitute or infer its endorsement by Puddle Ducks.

Puddle Ducks has used all reasonable endeavours to ensure that information provided through this website is accurate at the time on inclusion, however it accepts no liability for any inaccuracies, errors or omissions in the site. The information available on the site may be incomplete, out of date or inaccurate.

Puddle Ducks reserves the right at any time and without prior notice to make changes and corrections to the material on the site.

Puddle Ducks accepts no liability for any loss or damage of whatsoever nature caused by the use or the inability to use the materials available in this site or any linked site.

Puddle Ducks has taken all reasonable steps to ensure that the Intellectual Property of third parties is not infringed. If, however, you genuinely believe that the material on this site infringes any Intellectual Property rights, please contact Puddle Ducks directly.

We respect your need for privacy and keep any information that you share with us in confidence. We are bothered by spam and unsolicited phone calls as much as you are, and we do what we can to discourage these practices. We record your personal information only if you provide it to us when expressing an interest in our services. We do not share this information with any third parties.

What will we do with your information? We will call you only if you contact us with a question and ask for a return call. In short, we use your personal information only to serve you better. We want you to be comfortable contacting us.

All images displayed on this website are under the ownership of the photographer concerned. Agreement to display the photographs has been reached and they are not available to be copied.

Puddle Ducks Complaints Procedure

We aim for you to be very happy and satisfied with our service. In the event that you need to complain, please follow this procedure:

Speak to the poolside assistant (if present) or teacher, telephone your local Puddle Ducks office or Email a written complaint the address specified in your "about my class" page. The pool or office staff member would try to resolve the matter satisfactorily.

If the response is not satisfactory, a written complaint should be submitted for the attention of Jo Stone or Tracy Townend at Head Office.
Jo Stone / Tracy Townend will respond within 14 days.